Booking.com: Travel, Talent, and Transformation

03/05/2024

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By Paulo Pisano

Chief People Officer and SVP

Expert in Organizational Development

Paulo Pisano is Chief People Officer and SVP of Booking.com, where he is guiding the tourism company through a transformative phase by fostering an award-winning culture. Pisano also serves as CHRO and

Expertise

Change Management
Performance Management
Human Resources

Booking.com: Travel, Talent, and Transformation

Featured Experts

Michelle Labbe

Chief People Officer

Host of The Talent Economy podcast and Chief People Officer at Toptal, Michelle Labbe's passion lies in world-class experiences for all employees.

Spanning more than 220 countries and territories, Booking.com provides millions of unforgettable journeys with its straightforward travel and accommodation services every year. A team of hybrid employees enables its customers’ adventures and has contributed to a thriving workplace. Booking.com was recognized for providing the Best Leadership Teams and Best Global Culture in 2023 by Comparably, a site for employees to rate companies. It was also included on Fortune’s World’s Most Admired Companies list for 2024 and was named one of Forbes’ World’s Best Employers in 2023.

As Chief People Officer and SVP, Paulo Pisano guides the exceptional work environment at Booking.com. Arriving at the company in early 2020—just as the pandemic began to cause significant upheaval in the tourism industry—Pisano helped employees navigate this turbulent period and flourish in a new hybrid work setting. Since 2021, he has also served as Executive Vice President and CHRO of Booking Holdings, the parent company for Booking.com, KAYAK, OpenTable, Priceline and Agoda.

Joining Michelle Labbe on The Talent Economy podcast, Pisano talks about what he has learned over the last few years, his expectations for the future, and how the experiences and cultural enrichment that Booking.com provides to its customers plays into company culture.

Some Questions Asked:

What unique travel benefits and experiences does Booking.com offer to its employees?
How does Booking.com maintain and promote a unified company culture across its diverse portfolio of brands?
How does Booking.com intend to utilize AI?

In This Episode, You Will Learn:

Why Booking.com benefits from hiring early-career talent.
How to coordinate a global workforce in a hybrid environment.
How managing the HR of a parent company offers different challenges and opportunities than other HR roles.

Booking.com: Travel, Talent, and Transformation

Some Questions Asked:

In This Episode, You Will Learn:

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